1. Platform and Service Fees
Otterkin charges the following fees in connection with Commissions:
- Artist Service Fee: A 17.5% commission is calculated based on the total artwork value. This fee, along with the applicable VAT on this fee, is deducted proportionally from the Artist's instalments prior to payout.
- Patron Levy: A 3.5% fee is calculated based on the total artwork value. This fee, along with the applicable VAT on this fee, is added to the Patron's total payment at checkout.
- Value Added Tax (VAT): Otterkin's Service Fee and Patron Levy are exclusive of VAT. Where applicable by law, VAT (standard UK rate of 20%) is applied strictly to Otterkin's platform fees. The Patron will pay the VAT associated with the Patron Levy at the time of checkout. The VAT associated with the Artist Service Fee will be automatically deducted from the Artist's payout. (Note: The Artist remains solely responsible for calculating and remitting any applicable taxes or VAT on the underlying price of the artwork itself).
These fees are automatically calculated and either deducted (in the case of Artists) or added (in the case of Patrons) at the time of each payment via Stripe.
2. Authorisation of Deductions
By using Otterkin’s platform, Users expressly authorise Otterkin to:
- Deduct applicable Service Fees and Levies from all Commission-related payments;
- Process and manage payments using Stripe Connect in accordance with Otterkin’s Terms of Service and Escrow Instructions;
- Disburse net funds (after deductions) to the Artist upon completion of each Commission milestone or final delivery, as agreed.
3. Stripe Payment Processing and Consent
Otterkin uses Stripe Connect to process payments securely. By initiating or accepting a Commission, all Users agree to:
- The handling of their payment and banking information by Stripe, under the terms of the Stripe Services Agreement and Stripe’s Privacy Policy;
- Authorise Stripe and Otterkin to initiate debit and credit entries to their designated accounts for the purposes of fulfilling Commission-related transactions;
- Accept that Otterkin is not responsible for delays, errors, or payment issues resulting from Stripe or associated financial institutions.
4. Non-Refundable Fees
Otterkin’s platform fees and Patron levies are non-refundable, except as required by law or as explicitly stated in our Dispute Resolution Policy.